Refund policy

1) REFUND POLICY (paste into "Refund policy")

At The Rotation, we want you to love your sneakers. If something isn't right, here's how returns and refunds work.

RETURNS

You have 7 days from the delivery date to request a return.
Items must be unworn, unused, and in their original packaging with all accessories included. Shoes that have been worn outdoors cannot be returned.
To start a return, contact us at info@beeviah.com with your order number. We'll reply with return instructions — please don't ship anything back before hearing from us.
For change-of-mind returns, return shipping is paid by the customer. If we made a mistake (wrong item, wrong size shipped by us, or a defective product), we cover the return shipping.

REFUNDS

Once your return arrives and passes inspection, we'll email you the outcome.
Approved refunds are issued to your original payment method within 10 business days of the return being received.
Original shipping charges, if any were paid, are non-refundable except when the return is our mistake.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Contact us within 7 days of delivery with a photo of the issue. We'll offer a free replacement or a full refund — your choice — and cover any return shipping.

EXCHANGES
Need a different size? Start a return for the original pair and place a new order for the size you want — that's the fastest way to get the right fit.

ORDER CANCELLATIONS
Orders can be cancelled for a full refund within 12 hours of purchase, before processing begins. Contact us as soon as possible at info@beeviah.com.